SolarPermitPrepAI support

Choose the smallest support path that matches the issue. The paid handoff is generated locally after activation, and support does not need private project files to recover a purchase.

Missing activation code or rejected code

Send only the PayPal receipt ID, checkout email, and whether the SP- code is missing or rejected. Do not include a project address, owner or customer name, utility bill, permit packet, equipment documents, plans, or site photos.

Quote-prep question

Generate the current precheck before payment, then send a de-identified scope summary with the state, AHJ, approximate system size, equipment categories, and available-document types. Remove the street address, parcel number, owner and customer names, account numbers, signatures, and private file links.

Do not send permit portal passwords, utility credentials, payment card details, private project folders, engineering documents, or full permit packets by ordinary support email. Wait for support to confirm whether a private transfer method is appropriate.